Privacy policy

PRIVACY POLICY

Last updated: September 19, 2026

At Novexain, we respect your privacy and are committed to protecting the personal information you provide when you visit or use our website, place an order, contact us, or otherwise interact with our services.

This Privacy Policy explains what personal information we may collect, how we use it, how we may share it, and the choices and rights that may be available to you under applicable privacy laws.

Novexain operates this online store using Shopify, which provides the technology that allows us to offer our products and services to you.

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our store, we may collect the following types of personal information:

Contact information, such as your name, email address, phone number, billing address, and shipping address.
Order and transaction information, such as products purchased, order details, payment status, returns, refunds, and related transaction information.
Payment information, such as payment method and transaction details. Payment card information may be processed directly by our payment providers and may not be stored by Novexain.
Account information, if you create a customer account, such as your account credentials and preferences.
Communications, including information you provide when contacting our customer support team.
Device and technical information, such as your IP address, browser type, device type, operating system, network information, and other technical identifiers.
Usage information, such as how you interact with our website, products, pages, and services.
Marketing and preference information, such as your communication preferences and interactions with our marketing communications.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

Directly from you when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information.
Automatically when you browse or interact with our website through cookies and similar technologies.
From Shopify and other service providers that help us operate our store.
From payment providers, fulfillment providers, shipping providers, advertising partners, analytics providers, and other third parties where permitted by applicable law.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for purposes including:

Processing and fulfilling your orders.
Processing payments and refunds.
Arranging shipping and delivery.
Providing customer service and responding to inquiries.
Managing returns, refunds, cancellations, and exchanges.
Maintaining and managing customer accounts where applicable.
Improving our website, products, services, and customer experience.
Personalizing your shopping experience.
Sending transactional communications related to your orders or account.
Sending marketing or promotional communications where permitted by law and subject to your communication preferences.
Detecting, preventing, and investigating fraud, security incidents, or other potentially harmful or unlawful activity.
Complying with applicable laws, regulations, legal requests, and other lawful obligations.
Protecting the rights, property, and security of Novexain, our customers, and others.

COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website usage, improve our services, and support advertising and marketing activities where permitted by applicable law.

Depending on your location and applicable law, you may have choices regarding certain cookies and similar technologies. Where required, Shopify's customer privacy tools may provide you with additional choices or consent controls.

HOW WE SHARE PERSONAL INFORMATION

We may share personal information with third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

Shopify, which provides the ecommerce platform used to operate our store.
Payment processors and financial service providers that process payments and refunds.
Fulfillment and shipping providers that help us process and deliver orders.
Technology and service providers that support website hosting, analytics, customer service, security, and other business functions.
Marketing and advertising providers, where permitted by applicable law.
Professional advisers and service providers, where reasonably necessary.
Government authorities, law enforcement, courts, or other parties where disclosure is required or permitted by law.
Other parties involved in a business transaction, such as a merger, acquisition, restructuring, sale of assets, or bankruptcy.

We do not sell your personal information for money.

However, certain data sharing or advertising activities may be considered "sale," "sharing," or "targeted advertising" under certain U.S. state privacy laws. Where applicable, Shopify's privacy and data-sharing tools may provide customers with choices or opt-out mechanisms.

SHOPIFY

Our store is hosted on Shopify. Shopify provides the ecommerce infrastructure that allows us to sell products, process orders, and provide services to our customers.

Information submitted through our store may be processed by Shopify and by service providers used to operate our business.

For more information about how Shopify handles personal information, you can review Shopify's Consumer Privacy Policy:

https://www.shopify.com/legal/privacy

You may also be able to exercise certain privacy rights directly with Shopify through its Privacy Portal:

https://privacy.shopify.com/

YOUR PRIVACY RIGHTS

Depending on where you live and the applicable law, you may have certain rights regarding your personal information.

These rights may include:

The right to know or access personal information we maintain about you.
The right to request correction of inaccurate information.
The right to request deletion of certain personal information.
The right to obtain a copy of certain personal information.
The right to opt out of certain forms of sale, sharing, or targeted advertising where applicable.
The right to opt out of certain marketing communications.
The right to appeal a privacy decision where required by applicable law.

These rights are subject to applicable legal exceptions and limitations.

To exercise an applicable privacy right, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests, as permitted or required by applicable law.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

MARKETING COMMUNICATIONS

If you receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe option included in the communication.

Even if you opt out of promotional communications, we may still send you non-promotional communications that are necessary to complete or manage an order, account, transaction, or customer-service request.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

The actual retention period may vary depending on the type of information and the circumstances in which it was collected.

DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

CHILDREN'S PRIVACY

Our website and services are not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action where required by law.

INTERNATIONAL DATA TRANSFERS

Because we use Shopify and other service providers, personal information may be processed, stored, or transferred in countries other than the country in which you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, legal requirements, or other operational reasons.

When we make changes, we will update the "Last updated" date at the beginning of this policy.