Shipping policy

SHIPPING POLICY

At Novexain, we currently ship orders to customers in the United States.

SHIPPING COST

We offer Free Shipping on all U.S. orders. Shipping costs are included in the product price, and no separate shipping fee is charged at checkout.

PROCESSING TIME

Orders are typically processed for fulfillment within 5–11 business days after payment is successfully received.

Processing times may vary depending on the product, order volume, inventory availability, and fulfillment requirements.

DELIVERY TIME

Estimated delivery times may vary depending on the product, shipping method, destination, carrier, and other circumstances.

The estimated delivery timeframe for your order will be provided on the applicable product page, shipping information, or at checkout where available.

Please note that delivery estimates are not guaranteed. Delays may occur due to carrier operations, customs processing, weather, holidays, or other circumstances outside our reasonable control.

ORDER TRACKING

When tracking information is available, it will be provided to you after your order has been shipped.

Please allow some time for tracking information to become active after shipment.

SHIPPING ADDRESS

Please make sure that your shipping address is complete and accurate when placing your order.

If you need to correct your shipping address, contact us as soon as possible after placing your order. We cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.

DELIVERY DELAYS

If your order is significantly delayed or we become aware that it cannot be delivered within the applicable estimated timeframe, please contact us at support@novexain.com.

We will review the shipment and assist you based on the circumstances and available options.

INTERNATIONAL SHIPPING

We currently ship only to the United States. We do not currently accept orders for delivery to countries outside the United States.

THIRD-PARTY FULFILLMENT

Some Novexain products are fulfilled and shipped by third-party fulfillment partners. Depending on the product and fulfillment method, an order may be shipped from a location outside the United States.

CUSTOMS AND IMPORT FEES

For shipments where customs or import requirements apply, any applicable duties, taxes, or fees imposed by the destination authorities may be the responsibility of the customer where required by law.