Terms of service

TERMS OF SERVICE

Last Updated: September 19, 2026

OVERVIEW

Welcome to Novexain. The terms "we," "us," and "our" refer to Novexain. Novexain operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Novexain is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide accurate representations of our products and services in our online store. However, colors or product appearance may differ from how they appear on your screen due to the type of device you use and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be identical to how they are depicted or rendered in our online store.

All product descriptions are subject to change at any time without notice at our discretion. We reserve the right to discontinue any product at any time and may limit the quantities of products that we offer to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Novexain reserves the right to accept or decline your order for any lawful reason at its discretion. Your order is not accepted until Novexain confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it, as Novexain may be unable to accommodate cancellation requests after an order is accepted.

If we do not accept, change, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided when the order was placed.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy:

https://novexain.com/policies/refund-policy

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be shown in your order confirmation email.

Unless otherwise expressly stated, product prices include standard shipping costs for eligible U.S. orders. Applicable taxes, customs duties, or import fees, where required by law, may apply.

Prices posted in our online store may differ from prices offered in physical stores or other online stores operated by third parties.

We may offer promotions from time to time that affect pricing and are governed by separate terms and conditions. If there is a conflict between the terms of a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You agree to promptly update your information, including your email address and payment information, so that we can complete transactions and contact you when necessary.

You represent and warrant that:

1. The payment information you provide is true, correct, and complete.
2. You are authorized to use the payment method provided.
3. Charges incurred by you will be honored by your payment provider.
4. You will pay all charges incurred at the posted prices, including applicable taxes and any other charges disclosed at checkout, where applicable.

SECTION 5 - SHIPPING AND DELIVERY

We aim to provide clear and accurate shipping information for each order. Estimated delivery times are provided at checkout or on the applicable product or shipping information page and may vary depending on the destination, product, carrier, customs processing, and other circumstances outside our reasonable control.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

If a significant delay occurs, or we become aware that an order cannot be delivered within the stated or estimated timeframe, we will communicate with the customer as appropriate and, where applicable, provide available options regarding the order.

We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs processing, weather, natural disasters, strikes, government restrictions, or other unforeseen events.

Nothing in these Terms limits any rights or remedies that you may have under applicable law.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by Novexain, its affiliates, or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent.

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting you a license or other rights under any patent, trademark, copyright, or other intellectual property of Novexain, Shopify, or any third party.

Novexain's names, logos, product and service names, designs, and slogans are trademarks of Novexain or its affiliates or licensors. You must not use such trademarks without prior written permission.

Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to third-party tools as part of the Services. We neither monitor nor have control over or input into such third-party tools.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without warranties, representations, or conditions of any kind and without endorsement.

We shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider.

We may also offer new features through the Services in the future, including new tools and resources. Such new features shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality.

We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites that you choose to access.

If you decide to leave the Services to access third-party materials or websites, you do so at your own risk.

We are not liable for harm or damages related to your access to third-party websites or your purchase or use of products, services, resources, or content available through third-party websites.

Please review the third party's policies and practices carefully before engaging in any transaction.

Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the applicable third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Novexain is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make through our Store are made directly with Novexain.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Novexain, including any injury, damage, or loss resulting from purchased products or services.

You hereby expressly release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Novexain, to the extent permitted by applicable law.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here:

https://novexain.com/policies/privacy-policy

Certain personal information may also be subject to Shopify's Privacy Policy, which can be viewed here:

https://www.shopify.com/legal/privacy

By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside in order to provide services to you.

Please review our Privacy Policy for more details about how Novexain, Shopify, and our service providers use personal information.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial purposes.

You represent and warrant that:

1. You own or have all necessary rights to the Feedback.
2. You have disclosed any compensation or incentives received in connection with your submission.
3. Your Feedback complies with these Terms.

We are under no obligation to maintain your Feedback in confidence, pay compensation for your Feedback, or respond to your Feedback.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our discretion to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates intellectual property rights or these Terms.

You agree that your Feedback will not violate the rights of any third party, including copyright, trademark, privacy, or proprietary rights.

You are solely responsible for any Feedback you submit and its accuracy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information on or in the Services containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate, including after an order has been submitted, to the extent permitted by applicable law.

SECTION 13 - PROHIBITED USES

You may access and use the Services only for lawful purposes.

You may not access or use the Services, directly or indirectly:

(a) for any unlawful or malicious purpose;

(b) to violate any applicable laws, regulations, rules, or local ordinances;

(d) to harass, abuse, insult, harm, defame, slander, disparage, or intimidate our employees or any other person;

(e) to transmit false or misleading information;

(f) to transmit, upload, download, use, or re-use material that does not comply with these Terms;

(g) to send advertising or promotional material without authorization, including junk mail, chain letters, spam, or similar solicitations;

(h) to impersonate another person or entity; or

(i) to engage in conduct that restricts or inhibits anyone's use or enjoyment of the Services or that may harm Novexain, Shopify, or users of the Services or expose them to liability.

In addition, you agree not to:

(a) upload or transmit viruses or other malicious code;

(b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services;

(d) spam, phish, pharm, or otherwise misuse the Services;

(e) use robots, spiders, scraping, data gathering or extraction tools, automatic devices, or automated processes to access the Services in a manner that violates these Terms or applicable law; or

(f) interfere with, bypass, or circumvent security or authorization features, robot exclusion headers, or other measures we employ to restrict access.

We reserve the right to suspend, disable, or terminate an account if we determine that these Terms have been violated.

SECTION 14 - AGENTS

14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person's device without direct supervision.

14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in accordance with the requirements in Section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from doing so.

14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.

14.4 Agents must:

(i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including "Agent/[agent name]" in the request's user agent string;

(ii) not conceal or obfuscate that access, use, or interaction is from an Agent, including by mimicking human behavior or circumventing CAPTCHAs or measures intended to distinguish computer use from humans;

(iii) respond truthfully to any question or prompt seeking to determine whether interactions are coming from a human or a computer; and

(iv) not circumvent or otherwise avoid measures intended to block, limit, modify, or control whether and how Agents access, use, and interact with Services.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to the Services, or any part thereof, in our discretion where permitted by applicable law. You will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is at your own risk.

Except as expressly stated by Novexain, the Services and products offered through the Services are provided "as is" and "as available" to the fullest extent permitted by applicable law, without representations, warranties, or conditions of any kind, whether express or implied.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

Some jurisdictions do not allow certain warranty disclaimers, so some of the above limitations may not apply to you.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Novexain and its partners, directors, officers, employees, affiliates, agents, contractors, service providers, and licensors, and those of Shopify and its affiliates, shall not be liable for indirect, incidental, punitive, special, consequential, or similar damages arising from your use of the Services or products purchased through the Services, except where such liability cannot lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Novexain, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, or claims, including reasonable attorneys' fees, arising out of:

1. Your breach of these Terms or documents incorporated by reference;
2. Your violation of any law or the rights of a third party; or
3. Your access to or use of the Services.

We will notify you of any indemnifiable claim where reasonably practicable. We may control the defense and settlement of such claim, subject to applicable law.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.

The determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Services constitute the entire agreement between you and us and govern your use of the Services, superseding prior or contemporaneous agreements, communications, and proposals relating to your use of the Services.

Any ambiguities in the interpretation of these Terms shall not be construed against either party solely because that party drafted the Terms.

SECTION 21 - ASSIGNMENT

You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any attempted assignment in violation of these Terms will be void.

We may transfer, assign, or delegate these Terms and our rights and obligations where permitted by applicable law.

SECTION 22 - GOVERNING LAW

These Terms and any disputes arising out of or relating to these Terms or your use of the Store will be governed by the laws applicable to Novexain's business location, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Nothing in these Terms is intended to limit any mandatory consumer rights or protections that cannot lawfully be excluded or limited.

SECTION 23 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. We will notify you of material changes in accordance with applicable law where required.

Your continued use of or access to the Services following the posting of changes to these Terms of Service constitutes acceptance of those changes to the extent permitted by applicable law.